Appointments can also be made
by calling the reception team on
07 4051 1074
*
Appointments can also be made
by calling the reception team
on 07 4038 2777
*
Appointments can be made by phone directly to the relevant surgery or online at www.appletreemedical.com.au.
Every effort will be made to accommodate your preferred time and doctor. We have a limited number of 'on the day' appointments for urgent matters and for unexpected walk in attendances at the surgery.
Apple Tree Medical offers phone appointments to regular patients. There are some restrictions on phone appointments and an in-person appointment may be necessary. Please phone reception if you are unsure.
Emergency appointments will always be given priority. Our reception staff will attempt to contact you if there is any unforeseen delay or your doctor has been called away.
A standard consultation is designed for a single or uncomplicated matter. Longer appointments are available, so please let us know if you require extra time. Interpreter services are also available - please ask at reception.
If you are unable to attend an appointment, please call and cancel. 'No Show' fees may apply for non attendance.
We provide SMS appointment reminders, which are sent to you 1 business day before your appointment. Appointments can be cancelled or confirmed by return SMS. Please let reception know if you do not want to take advantage of this service.
Apple Tree Medical offers phone appointments to regular patients. There are some restrictions on phone appointments and an in-person appointment may be necessary. Please phone reception if you are unsure. Phone appointments can be made online also.
Apple Tree Medical provides care through booked appointments. Patients who arrive without a booking may be seen after a triage assessment. This will be dependent on the GPs availability at the time and severity of the medical concern.
f you require a Doctor after hours and it’s a Medical Emergency , please phone 000 or attend your nearest hospital.
If you are unsure if your medical condition is an emergency , phone 13HEALTH (13432584) for advice.
For all non medical emergencies you can either:
• Phone the clinic during our opening times to make an appointment or;
• You could attend an after hours service who will provide a summary of your visit back to your doctor.
Cairns Private After Hours GP – Ph 4052 5305
Cairns Medicare Urgent Care Clinic –Ph 4015 2987
Home visits are available for regular patients whose condition prevents them from attending the surgery. If you feel you need please contact the surgery staff to discuss the issue. Additional charges may apply.
To ensure any referrals contain up to date and accurate medcial information it is advisable to make an appointment if you need a referral.
Our practice is committed to preventative care. We will seek your permission to be included on our reminder system. We may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or receptionist know. Our practice also sends information to the Australian Childhood Immunisation Register and PAP Smear Register.
Repeat prescriptions without a consultation may be available at the doctor’s discretion and fees apply
If you need to speak with your GP, please book an appointment so your concerns can be given the proper time and attention. For urgent matters, let our reception team know straight away and they will ensure your care is managed appropriately.
Using an e-mail, facebook or other electronic messaging to communicate with your Doctor is not recommended as your privacy and confidentiality may be compromised.
E-mails are not locked or encrypted and may be accessed by unknown persons
Our practice is committed to preventative care. We will seek your permission to be included on our reminder system. We may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or receptionist know. Our practice also sends information to the Australian Childhood Immunisation Register and PAP Smear Register.
We are committed to protecting your privacy and keeping your health information secure. We collect and use your information only for providing care, managing your treatment and meeting legal or clinical requirements. Access to your information is restricted to authorised staff, and we follow strict confidentiality procedures. Full details of our privacy policy are available on request from reception.We follow the National Privacy Principles set out at www.privacy.gov.au/health/index.html.
We are always striving to provide the best service we can and we love to receive your feedback. We are also aware that sometimes we may not meet your expecations and would like to use any opportunity to improve our service.
Please bring to our attention any team members who have gone above and beyond so we can provide that feedback to the person or people, it is after all the positive feedback that keeps us all going sometimes.
We welcome feedback and take all concerns seriously. If you are unsatisfied with any aspect of your care, we encourage you to contact our Practice Manager in writing at practicemanager@appletreemedical.com.au. This allows us to review your concerns carefully and provide a considered response. If you feel your matter has not been resolved, you may also contact the Health Ombudsman on 133 646.